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Frequently Asked Questions
WHERE DO THESE ANIMALS COME FROM?
"The Furry Animal Lady" has been in business for 12 years and is pleased to
have found a company who shares in our concerns for the preservation and
protection of animal rights. In our fur collection, a tanning process is used
with recycled waste by-products from the food industry such as goat, sheep,
lamb, pig and rabbit fur.
Chicken Feathers and Pheasant Feathers are used in our Feathered Bird
Collection. These processes help environmentally by eliminating the typical
burning and burying of the waste.
The furs are dyed or used naturally after the tanning and sterilizing of the
hides. Once this has been done the hide is placed over a paper mache/resin or
alabaster (which is like crushed marble) mold. In the feathered bird collection
recycled styrofoam molds are used. We are currently updating the molds and
using rubber forms.
"The Furry Animal Lady" then decorates, embellishes, and puts on the final
finishing touches to create the most realistic reproductions ever offered!
Custom painting of any of our quality resin or alabaster figurines (without
fur) is available and when completed is signed by the artist! We hope you will
share in our enthusiasm, appreciate our concern and enjoy the realism we have
achieved for years to come.
IF I HAVE A CHILD WHO IS ALLERGIC TO ANIMAL DANDER WILL THIS PRODUCT BE
SAFE?
Most children allergic to animal fur can tolerate these animals as they have
been acid washed and salted in the tanning process which removes 98% of the
dander (the actual allergen in most allergic reactions to household pets). My
suggestion is to purchase a furry mouse from "Petsmart" or the like made with
rabbit fur for $1.00 and see if any allergy related symptoms exists. If you
have no problem with the mouse your most likely o.k. on our rabbit fur animals.
If dust is a problem as an allergen then I do not suggest you purchase any due
to the nature of the fur or feather product as it will hold dust. For so many
children age 3 and up these animals are like holding the real thing! The
natural oil on our clean hands will keep them dust free and in good condition
for many years!
WHAT IS THE BEST AGE TO OBTAIN THE FURRY ANIMALS FOR CHILDREN?
We do not suggest any younger then 3 years of age as the younger ones may put
them in their mouths and the hair, noses, and eyes may cause discomfort or
choking.
I BOUGHT ONE OF THESE ANIMALS BEFORE AND MY DOG/CAT ATE IT. IS
THIS HARMFUL TO REAL ANIMALS?
Most of our animals are NOT good for your pets as they may be a choking
hazard from the eyes and noses and the chemical treatment used in the glues. We
strongly suggest keeping them up and out of the way of all domestic animals as
the fur is something they will certainly want to either lick clean or eat as
part of their nature. If the fur is swallowed there is very little danger
as most will be excreted naturally. Please contact your Vet if any unusual
signs are experienced that may have been caused by swallowing the plastic/paper
mache.
HOW DO I CONTACT YOU?
You may reach Sandra or Jack Eikenberry - Owners @
Local Phone And Fax: 954-436-9195
Address: 290 SW 97 Terrace, Pembroke Pines, Florida 33025
WHAT IS YOUR RETURN POLICY?
We have a NO return EXCHANGE only policy within 30 days for all merchandise
returns. There is NO refunds on custom painted orders.
All merchandise leaves our premises in perfect
condition.
PLEASE INSPECT YOUR MERCHANDISE! All claims must be made with the carrier
within 48 hours of receipt of goods.
No considerdation will be given to claims reported outside the claims period
as UPS and the POSTAL SERVICE will not honor the claim. If you experience
Damage or Loss Please do the following:
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Save broken item(s) and packing material in the original shipping carton
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Immediately notify the carrier, usually UPS or Postal Service. They may
want to inspect the package and ship it back to us.
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Notify the Furry Animal Lady for a replacement. After the carrier has
advised us that you have filed a damage claim, we will credit your account for
the damaged goods and either replace or refund your monies.
Our shipping department determines the most economical way to ship your order
usually by UPS or Postal Carrier. All shipping charges are the
responsibility of the buyer. Prices are subject to change without
notice.
Please note that credit will not be issued for unauthorized returns or
refused shipments.
WHAT CREDIT CARDS DO YOU ACCEPT AND PAYMENT TERMS?
We accept Mastercard, Visa, Discover and American Express Within The United
States
We do not send shipments C.O.D. All orders must be pre-paid prior to
shipping by check, money order or credit cards thru Mastercard, Visa, Discover
or American Express. Visa and Mastercard Debit Cards are accepted.
NO ATM cards can be processed for your order.
IF I AM ORDERING FROM OUTSIDE OF THE UNITED STATES WHAT METHODS OF
PAYMENT DO YOU ACCEPT?
We accept all International Money Orders or payment thru PayPal.com ONLY.
RETURNED CHECKS
There will be a $25.00 service charge for all returned checks and invalid
credit card chargebacks.
BACKORDERS
If your item is out of stock or no longer available we will notify you via
email or postal mail. We do not backorder items so please re-order at a
later date. If credit is due at the time of notification we will mail you
a refund within 30 days or less.
WHAT IS YOUR PRIVACY POLICY?
We take your information very seriously and under no circumstance will we
divulge your address, phone or credit card information to any third parties.
The only exception would be to complete any paper work needed to make a damage
claim at which time we would provide your address and phone number only to the
provider who mailed the damaged product to you.
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Send mail to furryanimallady@yahoo.com
Copyright © 2003 Furry Animal Lady, Inc.
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